Admissions
Your recovery journey starts with a single call. We handle the rest.
The First Phone Call, Reframed
Most admissions calls to RBH Rehab are made by someone other than the patient - a parent, a sibling, a spouse, a friend. The clinical work of that first call is different depending on who is on the line, and our admissions specialists are trained to hold both sides of that conversation. If you are calling for yourself, we treat you as the adult you are. If you are calling on behalf of a young adult in your life, we help you think through how to bring that person into the next conversation without turning it into an ambush.
The call itself is confidential, free, and covers three things: the clinical picture (what is happening, what has been tried, what is at stake), the logistics (insurance verification, transportation, timing), and the cost picture (real out-of-pocket numbers, not a brochure range). Most calls end with a verified insurance estimate in the same conversation.
If you or your loved one is in active crisis, we can admit the same day to medical detox through our hospital-partnership workflow. Hospital-to-hospital transfers from Porterville Health System, Kaweah Health, Sierra View Medical Center, and Fresno Community Regional are coordinated directly between our admissions team and the referring clinician - usually within a few hours of the initial call.
Admissions Process
Confidential Call
Call (650) 448-2003 to speak with an admissions specialist. Available 24/7.
Clinical Assessment
Our clinical team conducts a thorough assessment to determine the most appropriate level of care.
Insurance Verification
We verify your insurance benefits and explain your coverage clearly before admission.
Personalized Plan
We create a treatment plan tailored to your specific needs and circumstances.
Welcome & Intake
We coordinate travel and welcome you with a thorough, compassionate intake process.
Insurance Accepted
- Aetna
- Blue Cross Blue Shield
- Medicaid
- Medicare
- Kaiser Permanente
- Magellan
- Centene
Don't see your provider? Contact us at (650) 448-2003 to discuss options.
What to Bring
The packing list is short on purpose. If you arrive without something, our intake team can provide it or arrange a family drop-off in the first week.
- Government-issued photo ID - driver license, state ID, or passport
- Insurance card if applicable, and any current prescription bottles in their original pharmacy packaging
- One week of comfortable, modest clothing - layers for the desert hiking trails, closed-toe shoes for the equine therapy barn, a swimsuit for the sauna and outdoor pool area
- Hygiene items in sealed containers (toothbrush, unopened toothpaste, deodorant)
- Prescription eyeglasses or contact supplies, hearing aids, CPAP machine if prescribed
- One book, one journal, and a sealed pen - the creative arts studio has additional supplies
- Paper contact list - family, sponsors, employers (personal phones are collected at intake)
What not to bring: alcohol, non-prescribed medication, mouthwash containing alcohol, aerosols, sharp objects, laptops, tablets, pets, or outside food and beverages.
Frequently Asked Questions
How long does treatment really last?
We admitted a twenty-four-year-old from Bakersfield two summers ago who asked that question on his first call. He was imagining 28 days - the number he had heard in a movie - and the clinical reality was that his particular substance history and co-occurring diagnosis made 28 days clinically insufficient. His admissions specialist walked him through the evidence and he committed to 60 residential, 12 weeks IOP. He finished all of it and has been sober nineteen months. The honest answer to how long treatment lasts is: as long as the clinical assessment says it needs to. Most RBH residents spend 30 to 90 days in residential, then 8 to 12 weeks in IOP. Your admissions specialist will walk you through a realistic timeline on the first call.
Will my insurance actually cover this?
A mother in Fresno called us in a panic last spring because she had been told by a different facility that her daughter would have to pay $27,000 out of pocket. Our admissions specialist verified the same plan in forty minutes - the actual out-of-pocket figure was under $3,800 once the in-network benefits and the already-met deductible were factored in. Insurance language is confusing; we read it for a living. Call us and we will tell you the real numbers, usually in under an hour.
What if my child does not want to go to treatment?
A father in Visalia brought his twenty-two-year-old son to our admissions office last winter. The son had agreed to the meeting only because of a specific set of consequences his parents had laid out. He spent the first thirty minutes of the intake conversation angry and closed off. Our admissions specialist did not try to convince him. She asked him what he was afraid of, listened, and then walked him through what the first 72 hours would look like in specific, non-dramatic terms. He admitted himself that afternoon. He graduated 58 days later. The clinical research on motivational interviewing is clear: fear-based confrontation produces short-term compliance and long-term dropout. We do not do ambushes. Call us first - we will help you think through how to bring the conversation to your loved one.
Is medical detox as awful as I have heard?
A nurse from Kaweah Health came through our detox wing three years ago. She had seen detox units from the professional side her whole career, and what she said on the day she discharged was: "I was expecting it to be much worse." It is not pleasant - withdrawal is real - but a medically supervised protocol with comfort medication, around-the-clock nursing, and a physician on site is a completely different experience than riding it out at home. Most patients describe the first 48 hours as the worst and the rest as progressively easier.
What if I have done treatment before and it did not stick?
A twenty-eight-year-old from the Central Valley came to us after three previous residential attempts at other facilities. He was certain this one would also fail. In his intake assessment, Dr. Ibe-Okafor asked him specifically what had worked in each prior attempt, even briefly. He had never been asked that question. Substance use disorder behaves clinically like hypertension and diabetes - chronic illness with recurrence rates in the 40-to-60 percent range. Prior attempts are data, not evidence of failure. We build the plan around what that data tells us.
Can I keep going to school or working?
A college junior from Fresno State came to us in 2022 convinced she would have to drop out for a year to get treatment. Her admissions specialist mapped out a plan: 45 days residential during summer break, then evening IOP starting when the fall semester began. She finished both and graduated on time. For working adults, IOP evening tracks run 6 to 9 p.m. and accommodate full-time employment. Residential does require stepping away for 30 to 90 days - the clinical intensity does not allow for part-time work - but outpatient levels of care are specifically built for patients who need to keep their responsibilities.
What about confidentiality?
A young attorney from Visalia called us worried that the state bar would find out about his treatment. They would not. Addiction treatment is protected by federal law (42 CFR Part 2), which is meaningfully stricter than standard HIPAA. We do not confirm or deny that any specific person is a patient here without explicit written authorization. Most patients take leave under FMLA or short-term disability without disclosing the specific reason. Our admissions team can walk you through the legal and practical landscape on the first call.
What happens after discharge?
A twenty-five-year-old alumna texted her primary therapist six months after discharge to say that the step-down IOP and the alumni Saturday gatherings had been the reason she made it through her first sober wedding. Discharge is a transition, not an endpoint. Every RBH patient leaves with a step-down plan (typically PHP or IOP), alumni group access, a relapse prevention kit, and a 24-hour peer-support contact for the first 90 days. Monthly alumni events on our campus continue indefinitely.
Can I speak with someone right now?
Yes. A clinically trained admissions specialist answers the line twenty-four hours a day, every day. Call (650) 448-2003 or email [email protected]. The first call is confidential and commits you to nothing.